Datadog - New York, NY
posted 5 months ago
As a Federal Support Engineer 2 at Datadog, you will be part of a dedicated technical solutions team that plays a crucial role in the company's growth by providing exceptional support to clients, particularly in the public sector. Your primary responsibility will be to engage with clients through various channels, including a ticketing system, live chat, and phone, to resolve their technical support requests. You will empower clients to effectively utilize the Datadog platform, ensuring their satisfaction and success. This role requires a proactive approach to problem-solving, as you will need to reproduce issues and explore the extensive range of integrations that Datadog supports, which exceeds 400 integrations. In addition to client interactions, you will be responsible for building out documentation and knowledge-based articles that cover a variety of technologies. Your insights from client interactions will also contribute to product discussions with internal teams, helping to shape the future of Datadog's offerings. The position is based in a hybrid work environment, where you will be expected to work from a Datadog office 3 to 5 days per week, fostering collaboration and creativity within the team. Datadog values a culture of continuous learning and encourages employees to grow their skills. You will be joining a team that thrives in a startup-like atmosphere, where your contributions will be recognized and impactful. The company is committed to diversity and inclusion, welcoming candidates from all backgrounds and experiences. If you are passionate about technology and eager to develop your skills, this role offers a fantastic opportunity to advance your career in a supportive environment.