Federal Work Study (On-Campus) - Central Reservations Office-Customer Service Specialists

East Carolina University - Greenville, NC

Part-time - Entry Level

Greenville, NC

Educational Services

About the position

The Federal Work Study position in the Central Reservations Office at East Carolina University involves providing customer service and clerical support to the Student Centers. This part-time role is designed for students who are eligible for Federal Work Study and offers an opportunity to develop essential skills while working under the supervision of professional staff in the Department of Student Involvement and Leadership.

Responsibilities

• Complete all necessary paperwork, forms, and maintain logs as required.
• Acknowledge and greet students, staff, faculty, and University guests, providing information about campus resources.
• File records, maintain logs, answer telephone calls, and relay messages to appropriate contacts.
• Provide safety for patrons during events and enforce facility policies and capacity limits.
• Attend all training sessions and maintain positive communication with staff and all Student Life employees.
• Serve as a positive role model and represent the Student Life and ECU positively.

Requirements

• Must be enrolled as a student at East Carolina University.
• Must be in good academic standing with a minimum cumulative GPA of 2.5.
• Must possess a Federal Work Study Award from the ECU Financial Aid Office.

Nice-to-haves

• Experience in customer service roles.
• Familiarity with office equipment such as computers, copiers, and scanners.

Benefits

• Gain competencies based on NACE Top Ten Skills Employers Seek and CAS Learning Domains.
• Opportunity to work up to 25 hours a week during the authorized work period.