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The FEMA Customer Service Representative (CSR) role is focused on providing exceptional customer service by assisting potential customers with understanding and purchasing products and services. The position emphasizes the importance of building relationships and delivering results while embodying the company's STRIVE values: Service, Tenacity, Responsibility, Integrity, Versatility, and Entrepreneurship. The CSR will troubleshoot technical issues, resolve customer inquiries, and maintain product knowledge to ensure high-quality service delivery.