Fiber I&R Technician - Texas

$104,000 - $208,000/Yr

CS Contract Solutions - Robstown, TX

Full-time - Entry Level

Robstown, TX

About the position

The Fiber I&R Technician position at Conexa Technologies, a subsidiary of CS Contract Solutions, is a full-time role based in Robstown, TX. The primary responsibility of this position is to install fiber optic internet services, ensuring high-quality service and product education for both residential and commercial customers. The company emphasizes a supportive work culture that values employee growth and recognizes the importance of a well-supported technician in delivering quality service.

Responsibilities

• Install, maintain, and repair fiber optic systems for residential and commercial customers.
• Ensure adequate performance of internet, phone, and television services as applicable.
• Complete pre-install work orders and post-install service verification to ensure customer satisfaction.
• Place aerial or buried fiber optic drops and install interior and exterior wiring.
• Observe all safety rules and OSHA regulations during installations.
• Work at heights using various types of ladders and in confined spaces as needed.
• Assist other technicians in their duties when requested, promoting teamwork.
• Maintain a positive and professional appearance and demeanor when communicating with customers.
• Adapt to new processes and information frequently as required by the job.
• Use internal systems for work order notation and timekeeping.
• Keep customer appointments and maintain minimum acceptable metrics for Repeats, Productivity, and Completions.
• Be willing to relocate periodically to maintain client work volumes.

Requirements

• Experience with fiber optic internet and home phone service is required.
• Must have own truck, van, or SUV with a ladder rack.
• Must possess own tools necessary to perform the job.
• An Android Samsung Galaxy S23 smartphone or newer is required.
• A laptop with Microsoft Excel is required.
• Ability to lift up to 80lbs unassisted is necessary.
• Effective communication skills and ability to multi-task are essential.
• Excellent interpersonal skills and teamwork are required.
• Must pass a background check, MVR screen, and drug test.
• Accountability and dependability are crucial for this role.
• Willingness to work overtime and on weekends as needed.

Nice-to-haves

• Experience in customer service or technical support roles.
• Familiarity with safety equipment and tools used in fiber optic installations.

Benefits

• Paid training
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance