Fiber Installation Technician - Dixon

Surf Internet - Dixon, IL

Full-time

Dixon, IL

Telecommunications

About the position

The Installation Technician is a face of Surf Broadband Solutions serving as the front-line representative and a key member of our service-oriented team. Responsibilities include completing fiber installations at customer locations.

Responsibilities

• Works outside or inside customer's home or business to complete fiber installations and repairs
• Troubleshoots by attempting to identify and remedy sources of internet or customer-perceived problems
• Prepares for daily work assignments by requisitioning equipment and supplies from the warehouse, and stocking their vehicle as needed
• Maintains company truck and other equipment per service requirements and safety guidelines
• Drives company truck between office and work sites in a safe and courteous manner, and in accordance with all laws and company policies
• Communicates with immediate supervisor and monitors provided software throughout the day for information regarding changes to work schedule and for technical assistance at an installation or service call
• Interacts with customers in a professional, courteous manner including when responding to escalations and repeat customer concerns
• Completes basic performance testing and setup of installed services
• Educates customers on the features and functionality of installed products
• Promotes Surf Broadband Solutions' services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services
• Explains service authorization form and any other associated billing or service questions
• Cleans work area upon completion of job
• Participates in team meetings as scheduled
• Participates in on-call rotation once assigned
• Applies knowledge and skills acquired through training to relevant aspects of work activities
• Reports and records work order status updates as required through the customer management and scheduling software
• Regular, consistent and punctual attendance required
• Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands, as needed
• Follows all company standard procedures, policies and safety practices in the course of performing work activities
• Performs other duties as assigned

Requirements

• High school diploma or GED equivalent required; post-high school education a plus
• Minimum 18 years of age
• Flexible schedule throughout the week, able to work weekends as part of a regular working shift
• Ability to travel up to 100% of the time throughout Michigan, Indiana and Illinois regions
• Valid state driver's license and acceptable driving record in accordance with Surf Broadband Solutions' Company Vehicle Policy
• Excellent customer service, time management, and decision-making skills
• Working knowledge of PC and Google Docs products
• Self-motivated; ability to work independently with limited supervision to complete tasks
• Ability to interact and communicate appropriate information to customers and team members in a professional manner
• Ability to effectively maintain professional appearance and demeanor in a variety of work environments
• Basic understanding of electronics, connectivity concepts