Fiber Optic Installation Technician

STS/UtiliQuest - Raleigh, NC

Full-time - Entry Level

Raleigh, NC

501-1,000 employees

Administrative and Support Services

About the position

Prince Telecom is hiring entry level Fiber Installation Technicians in Raleigh, NC to join our team and help connect America! Compensation: $16.50/hr+ Job Type: Full-Time. We provide a company vehicle, full benefits, and tuition assistance.

Responsibilities

• Install, disconnect, reconnect, add, change, and troubleshoot fiber optic internet and telephone in accordance with guidelines.
• Use small hand tools, power tools, and test equipment.
• Install, setup and configure residential networking equipment such as ONT's, routers and switches.
• Ensure that service operates within prescribed parameters by performing testing on company issued devices and customer devices.
• Attempt to identify and remedy sources of customer-perceived issues.
• Drive a company vehicle between home/office, warehouse, and work sites in a safe and courteous manner.
• Clean, maintain, and stock vehicle and equipment in order to be repaired to perform required duties.
• Complete paperwork accurately and report and record work order status updates.
• Perform Customer service duties by greeting and interacting with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns.
• Review all requested services with the customer in order to ensure understanding and agreement.
• Educate the customer regarding product and service usage.

Requirements

• At least 18 years old.
• Valid driver's license with a minimum of 2 years driving experience.
• Authorized to work in the United States for this company.
• High school diploma or GED equivalent.
• Experience or are comfortable with working in tight spaces such as a crawl space or attic of a house.
• Experience in working through inclement weather.
• Experience with the demands of working in a fast-paced, time-sensitive environment.
• Effective communication skills.
• Able to travel and work extended hours; overtime and weekends as needed.
• Able to lift, climb, and carry ladders with weight of up to 80lbs.

Benefits

• Company vehicle
• Weekly paychecks
• Medical, Dental, Vision and Prescription Plans
• Flexible Spending Accounts
• Short- and Long-Term Disability
• Supplemental Life and AD&D
• 401(k) Retirement Savings w/ Company Match
• Stock Purchase Plan
• Company Discounts
• Legal Insurance
• Paid Time Off and Holidays
• Tuition Reimbursement for select programs