Fiber to the Home Tech

About the position

Technicians install service-related equipment in order to provide a customer with audio/visual or internet services. Additionally, troubleshooting service problems and educating customers is routinely part of the Technician’s job.

Responsibilities

• Complete the installation of all work orders in their entirety according to FHG Solutions and cable industry standards and practices and within expected timeframes.
• Report work order discrepancies to Lead Technician or System Supervisor immediately.
• Responsible for acquiring equipment from the warehouse according to work orders and management instructions.
• Responsible for returning equipment at the end of the shift or when otherwise instructed.
• Maintain tools and equipment in good working order and ensure power supplies are fully charged.
• Communicate regularly with dispatcher(s) regarding arrival/departure of job site, job coding, to report delays or to request assistance.
• Accurate completion and submission of daily reporting and paperwork including but not limited to time sheets, recording in-route and on-the-job start and end times using PDA software, printing receipts and obtaining customer signature when work order is complete.
• Maintain a clean work vehicle and immediately report maintenance issues to the Fleet Manager, if operating a company vehicle.
• Job requires local travel 100% of the time.
• Technical development training/certification is required; successful completion is mandatory to remain an active employee.
• Follow all required company & OSHA safety rules.
• Other duties as assigned.

Requirements

• Knowledge in residential and/or commercial cable, HSI and CDV installation and basic construction knowledge of residential/commercial structures.
• Customer service, excellent communication, self-motivation and time management are all essential.
• Ability to read and interpret operating instruction and procedures.
• Possess basic mathematical skills, common sense understanding and the ability to resolve problems in standardized situations.
• Knowledge of computer systems and the ability to troubleshoot technical difficulties.
• High School or GED preferred.
• Must possess the ability to regularly lift/carry up to 100 lbs, climb a ladder and work at heights and dark, enclosed areas.
• Requires the successful completion of all pre-employment testing and a valid driver’s license.

Nice-to-haves

• Previous experience is preferred but not necessary, training will be provided.

Benefits

• Technicians are paid on a base hourly rate with a production bonus.
• Hourly rate is based on level of experience, certifications and quality of work.
• Production bonus can be earned by completing jobs timely, being at work on time, professional in appearance, craftsmanship and complying to all of FHG’s and MSO’s policies and procedures.