Field Account Manager - SYGMA - Columbus, OH

Sysco - Columbus, OH

Full-time - Mid Level

Columbus, OH

Merchant Wholesalers, Nondurable Goods

About the position

The Field Account Manager serves as a service-oriented representative for The SYGMA Network, focusing on maintaining customer relationships and ensuring high levels of customer service within an assigned territory. This role involves marketing products and services, addressing customer concerns, and collaborating with Distribution Center Management to enhance customer satisfaction and account penetration.

Responsibilities

• Build and maintain customer relations through personal contact and telephone calls.
• Provide customer-focused distribution and value-added services to customers in compliance with their requirements and within the company's capabilities.
• Meet with key customers and perform business reviews as needed.
• Enhance sales by ensuring account penetration through customer's complete participation in full line purchasing.
• Strengthen and build relationships with Customers, Franchise Owners, and DC (distribution center) Personnel.
• Respond to customer concerns with corrective action and resolve issues with a sense of urgency.
• Foster proactive communication to Customers regarding delivery delays or product outage situations.
• Provide access to and train Customers on The SYGMA Network website.
• Present to large groups and conduct startup meetings with new Customers.
• Keep informed on new products and other general information of interest to the Customer (i.e. promotions and inventory).
• Maintain detailed and constant communications with all department heads in regards to Customer activities and product information.
• Proactively monitor service levels of the Company through weekly tracking and work with the respective departments to maintain service levels and continued improvement.
• Check on competitive activity and keep SYGMA Management informed.
• Practice good fiscal responsibility by the departmental budget.
• Keep accurate records and make reports on all phases of activities.
• Conduct online order entry training (CYGNET) as needed.

Requirements

• High school diploma required; Bachelor's degree in business or marketing preferred.
• Minimum of 2 years of direct customer account management experience.
• 5-10 years of customer service focused management experience or foodservice sales experience preferred.
• Experience building customer relationships in the food distribution industry considered as an alternative to formal education.
• Well developed oral and written communication skills.
• Excellent problem-solving skills and the ability to make good judgments.
• Ability to resolve issues with a sense of urgency.
• Well developed interpersonal skills and the ability to persuade.
• Ability to work in a fast-paced environment.
• Microsoft Office skills.

Nice-to-haves

• Experience in the food distribution industry.
• Strong presentation skills.