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Field Application Engineer (Data Center Cooling)
Nvent Management Company - Saint Louis Park, MN
posted 4 months ago
About the position
In this position, you will serve as a domain authority for nVent Data Solutions products, providing essential support and expertise across various nVent functions, including Sales, Product Management, and Operations. Your role will involve offering first-line product support to both customers and colleagues utilizing nVent Cooling and Power products and services. You will evaluate customer Requests for Quotations (RFQs) and build comprehensive costing and quotes that include both technical and commercial content. Additionally, you will provide technical application assistance to identify modified and engineered products tailored to customer specifications and application requirements. You will be responsible for preparing and submitting quotations and proposals for non-standard products using internal Configure Price Quote (CPQ) and Enterprise Resource Planning (ERP) systems. Conducting product training for customers and training distributors on quoting tools will also be part of your duties. You will prepare compliance documents in accordance with customer specifications and lead strategic projects aimed at product improvements, cost reduction, product consolidation, and new product development. Furthermore, you will review training literature for technical accuracy, including installation guides, operations manuals, and online learning materials. As a representative of nVent, you will participate in industry codes and standards committees, providing market-specific intelligence and feedback on products and services to the commercial teams. Assisting commercial teams with voice-of-customer (VOC) visits and planning activities in collaboration with the Sales Leader will be essential. You will also identify projects in the closing phase with the sales team and provide critical technical support. Throughout your work, you will keep your manager informed about significant developments and decisions requiring their approval.
Responsibilities
- Serve as a domain authority for nVent Data Solutions products.
- Provide first-line product support for nVent Cooling and Power products and services.
- Evaluate customer RFQs and build costing/quotes with technical and commercial content.
- Provide technical application assistance to identify modified and engineered products based on customer specifications.
- Prepare and submit quotations & proposals of non-standard products using internal CPQ and ERP systems.
- Conduct product training for customers and train distributors on quoting tools.
- Prepare compliance documents against customer specifications.
- Lead strategic projects for product improvements, cost reduction, product consolidation, and new product development.
- Review training literature for technical accuracy including installation guides and procedures, operations manuals, and online learning.
- Represent nVent in industry codes and standards committees.
- Provide market-specific intelligence and feedback on products and services to the commercial teams.
- Assist commercial teams with voice-of-customer (VOC) visits.
- Plan activities together with the Sales Leader.
- Identify the project in the closing phase with the sales team and provide vital technical support.
- Advise their manager about significant situations, developments, and occurrences.
Requirements
- Bachelor's Degree in electrical, mechanical, or applications engineering or equivalent work experience in Data Center engineering.
- Ideally 5+ years of experience in a technical application's role supporting Data Center solutions.
- Ability to work 100% remotely and travel on average 30% across mainly the US and Canada.
- Understanding of High-Density Liquid Cooling Solutions in the Data Center space.
- Strong technical background with Data Center Power needs at the rack or PDU level.
- Excellent interpersonal and communication skills with a customer-first mentality.
Benefits
- Pay Transparency
- Comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions.
- Commitment to strengthen communities through philanthropic activities.
- Support for employee volunteerism and donations through matching programs.
