Picarro - Santa Clara, CA
posted 3 months ago
Picarro is seeking a Field Application Engineer (FAE) to join our Energy Field Operations & Engineering Team. This role is pivotal for ensuring customer satisfaction through a hands-on approach and strong technical skills. The FAE will be responsible for supporting both pre-sales and post-sales activities with major North American utility companies, interfacing with new customers, and conducting field demonstrations and trials of Picarro's flagship solution at customer sites. The FAE will primarily focus on the installation, training, and ongoing support of Picarro's Surveyor hardware and software solutions for existing utility customers and service partners. This position will also involve collaboration with Sales and Client Program Managers to secure key accounts and assist Field Operations Management in developing service providers and partners. As the primary technical support champion, the FAE will guide customers through the deployment of the hardware/software platform solution, ensuring they receive the necessary support and resources. Additionally, the FAE will manage local inventories of spare parts and materials, facilitating material movement for remote teams as needed. In this role, you will deliver hardware and software installations, support customer onboarding, and address field inquiries with detailed technical responses. You will provide 24/7 remote field support as required and promote new use cases and applications of the Picarro Surveyor. Being proactive in identifying and solving potential issues before they arise is crucial. You will also support on-site customer field trials and pilots, operating the Surveyor and consolidating results while logging customer issues and tracking their resolutions.