Field Application Engineer

Western Digital - Milpitas, CA

Full-time - Senior

Milpitas, CA

5,001-10,000 employees

Computer and Electronic Product Manufacturing

About the position

The Senior Field Application Engineer at Western Digital will be a key member of the technical support team, responsible for driving product qualification activities and building strong relationships with key Cloud accounts. This role involves collaborating with customers and cross-functional teams to ensure the successful qualification of WDC products, addressing technical issues, and providing comprehensive technical support.

Responsibilities

• Manage product qualification and activities.
• Work with customers on defining qualification plans, sample requirements, design/feature requirements and communicate internally.
• Understand customer qualification processes and applications.
• Lead qualification and technical meetings with customers.
• Coordinate and work with product and development teams on Concept and Design Reviews.
• Lead the team in resolving technical issues and work with cross-functional teams on resolution.
• Represent and advocate customer needs and priorities to internal teams.
• Provide technical support and documentation.
• Debug and perform 1st level failure analysis.

Requirements

• BS or MS in Computer Science or Engineering or equivalent experience in related field.
• More than ten years' experience in a technical customer-facing role.
• Familiar with cloud storage architectures and concepts such as erasure coding, distributed file systems, object storage, Linux OS.
• Working knowledge of SSD and NAND along with SAS/SATA/NVME interfaces.
• Experience with debugging, analyzing and resolving storage related issues.
• Experience with protocol analyzers is a plus.
• Excellent interpersonal and communication skills.
• Excellent project management skills.
• Experience with creating failure analysis reports and 8D reports.

Benefits

• Paid vacation time
• Paid sick leave
• Medical/dental/vision insurance
• Life, accident and disability insurance
• Tax-advantaged flexible spending and health savings accounts
• Employee assistance program
• Voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
• Tuition reimbursement
• Transit benefits
• Employee stock purchase plan
• Western Digital Savings 401(k) Plan