Airgain - San Diego, CA

posted 3 months ago

Full-time - Mid Level
San Diego, CA
Computer and Electronic Product Manufacturing

About the position

Airgain is seeking a highly motivated Field Applications Engineer / Field Solutions Architect to support the presales and sales efforts of our Vehicle Networking products and solutions. This role is pivotal in providing technical integration of Airgain's next-generation wireless networking products across multiple markets. The ideal candidate will be responsible for supporting the integration of Airgain technologies into new customer systems and deployed vehicle networking products, such as routers and shark fin antennas. In this position, you will work closely with customers to gather requirements and relay them to the engineering team, ensuring that customer needs are met effectively. You will partner with design engineers to align product capabilities with customer requirements and plan supporting resources to adhere to customer project schedules. Additionally, you will deliver commercial and technical presentations to internal teams, external clients, and channel customers, showcasing the value of Airgain's solutions. Troubleshooting and documenting field issues will be a key part of your responsibilities, as well as assisting with the integration of 4G/5G products into cellular networks. You will provide training to customers on Airgain's cellular connectivity solutions and support quarterly business reviews (QBRs), contributing to sales and marketing strategic planning and execution. Your role will also involve supporting Airgain connectivity demonstrations, further solidifying our commitment to simplifying wireless connectivity for our clients.

Responsibilities

  • Support the integration of Airgain technologies into new customer systems
  • Support deployed vehicle networking products such as routers and shark fin antennas
  • Work with customers to gather requirements and relay them to the engineering team
  • Partner with design engineers to meet customer requirements
  • Plan supporting resources to support customer project schedule
  • Deliver commercial and technical presentations to internal, external, and channel customers
  • Troubleshoot and document field issues
  • Assist with 4G/5G product integrations into cellular networks
  • Provide training to customers on Airgain cellular connectivity
  • Understand customer project schedule and plan supporting resources from engineering, product management, and system test teams accordingly
  • Support quarterly business reviews (QBRs) and contribute to sales and marketing strategic planning and execution
  • Support Airgain connectivity demos

Requirements

  • Bachelor's Degree in Electrical Engineering, Computer Engineering, Computer Science or related field (preferred)
  • 3+ years of professional technical sales/marketing experience
  • Broad understanding of typical RF and wireless communications technologies
  • Demonstrated experience with Fixed Wireless Access, network repeaters, and LTE infrastructure
  • Strong understanding of user devices, radio networks, and vehicle networking
  • Understanding of commonly used communication protocols (TCP, UDP, ICMP, etc.) and remote managed device protocols (TR-069, SNMP)
  • Excellent problem-solving and communication skills
  • Ability to travel +25% of the time throughout the US and potentially internationally

Nice-to-haves

  • Previous experience as a Field Application Engineer or similar externally facing technical role
  • Experience resolving cellular infrastructure problems
  • Hands-on experience configuring and troubleshooting base stations and/or DAS
  • Proficient at using high-speed data communication test equipment
  • Debugging cell coverage, APNs, SIMs, terminal programs, and power supplies
  • Advanced customer interaction and relationship management skills (engineering and senior executive levels)
  • Experience with vehicle networking

Benefits

  • Bonus/Commission
  • Medical/Dental/Vision
  • 401K Match
  • Employee Stock Purchase Plan (ESPP)
  • Life & Disability Insurance
  • Vacation and Sick Leave
  • Flexible hours
  • Office Snacks
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