Field Applications Engineer

Entegris - Billerica, MA

Full-time - Mid Level

Billerica, MA

Chemical Manufacturing

About the position

Here at Entegris, we use advanced science to enable technologies that transform the world, and we are seeking employees who have the drive to continue that mission. The Field Application Engineer plays a critical role interacting with customers and internal Entegris functions serving as a Subject Matter Expert in single-use bioprocessing and cell therapy processes. This individual is a key contact for defining real world (customer centric) application studies, demos, supporting customer evaluations. In this role, a critical component is providing technical support for the sale and design of single-use bags and flow paths, sterilizing grade filters, mixers, various unit operation processing skids, and cryo/ ultra-low temperature freezing and thawing solutions. This role aids the business to effectively market, sell, and service a portfolio of ready to use single use solutions ranging from filtration and upstream bioreactor technologies to downstream including final fill and cold chain distribution.

Responsibilities

• Be the technical SME partner to the regional account management team by working collaboratively to bring customers through the commercial stage processes from lead generation all the way to re-occurring orders by providing expert technical support at crucial stages.
• Work closely with key customers to identify and understand their processes and product/solution needs and identify where Entegris LS products can fulfill the need.
• Leverage expertise and interactions with end users and prospective customers of single use products to identify trends and propose important additions to our single-use system component library and system design space.
• Help generate content for white papers/posters/application notes on Entegris LS product solutions generating end-user focused outcomes.
• Assist laboratory personnel in developing and performing lab scale testing to mimic customer process steps including filterability trials.
• Build an industry network and assist regional sales in building and maintaining relationships with customers.
• Develop training materials that help educate customers on key applications.
• Support sales with product Alpha and Beta evaluation, and ongoing customer centric evaluation support.
• Serve as the technical advisor for product issues, assisting with customer communications such as inquiries and serving as a connection point for investigations and assisting gaining access to technical information.

Requirements

• 4+ years related experience required;
• BS or MS degree in an Engineering and/or Science discipline;
• Knowledge of Bioprocessing and/or Biopharmaceutical manufacturing required; including the utilization of single-use closed system processing and the application of filtration across bioprocess unit operations;
• Experience designing and implementing single use systems in bioprocess and cell and gene therapy applications preferred;
• Experience with system-level engineering (e.g., electrical, controls, mechanical, and software) and designing and implementing single use systems (fluid dynamics experience preferred);
• Direct knowledge of the use of plastics in bioprocessing, including use during the manufacturing and storage of biopharmaceuticals, prior experience with filtration technologies is a plus;
• Strong skills in problem solving, customer orientation, product technology, and ability to listen effectively and communicate with impact;
• Experience with implementing process technology requiring USP, ISO, FDA and other regulations is highly desired;
• Desire and ability to travel ~50% of time to customer sites.

Nice-to-haves

• Experience with filtration technologies is a plus.
• Fluid dynamics experience preferred.

Benefits

• Generous 401(K) plan with an impressive employer match
• Excellent health, dental and vision insurance packages to fit your needs
• Flexible work schedule and 11 paid holidays a year
• Paid time off (PTO) policy that empowers you to take the time you need to recharge
• Education assistance to support your learning journey
• Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence.