New Erie Scientific - Los Angeles, CA
posted 2 days ago
About the position
At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding - both personally and professionally - because what we do matters. As the Field Application Specialist, you will be responsible for performing instrument installations, demos, customer training, and technical product support for Anatomical Pathology instrumentation and consumables. You must have the ability to effectively communicate and perform histology lab procedures and best practices. The ability to manage installation scheduling, training coordination, and administrative responsibilities with minimal supervision is required. This is a field-based position located in California, and the ideal candidate is located nearby a major airport in this region.
Responsibilities
- Interpret and understand customer user requirements and how they relate to product functionality.
- Provides troubleshooting and resolution of customer's technical issues, and provides help in the understanding the appropriate use of Anatomical Pathology products.
- Handles requests for the replacement of apparently defective products. Completes, maintains, and processes relevant paperwork and documentation, including records of customer complaints.
- Provides periodic reports to management, including compilations of customer complaints, trend analyses, and suggestions for improvement.
- Reviews available technical literature to maintain an awareness of current laboratory practices and procedures.
- Provides on-site product installation and customer training, on an as-needed basis.
- Act as a Technical Specialist between Customers, Sales and Product Management.
- Participates in validating new products, customer evaluations of existing products, and application support.
Requirements
- HT/HTL certification
- 5+ years of laboratory experience is required.
- Ability to work in a field team environment, and must be customer-focused with appropriate sensitivity and sense of urgency for customer issues.
- Customer-facing skills are necessary.
- Position requires maintaining on-going professional certifications, technical accuracy, and overall development of product knowledge as applicable.
- Position may include periodic involvement in product development projects or pre-market testing of new products.
- The position requires an excellent communicator with above-average demonstrated troubleshooting skills and diplomacy.
- Must possess a valid driver's license.
Nice-to-haves
- Associate's degree in a Life Science field is preferred.
Benefits
- Health and Retirement Benefits starting on day 1
- Paid Holidays
- Company car
- 6% 401k Match
