Field Auto Adjuster - Brooklyn NY
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About The Position
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. As a Field Auto Damage Adjuster, you will play a crucial role in our Auto claims handling process by writing estimates directly at customer homes, repair shops, or tow yards. Your job will involve a variety of customer/shop interactions, including face-to-face, virtual, and written communication, as you assess and finalize estimates. With a diverse range of workstreams, including repairable estimates, total loss assessments, and virtual inspections, you will enjoy a dynamic and engaging work environment. You must live in Cedar Park, TX to be eligible for this role. In this position, you will wear several hats throughout your day that all require a level of experience. As the Customer Service Expert, you will embody Allstate's Claims Culture by being compassionate, clear, and a committed partner in each Casualty claim. You will lead with empathy, always. As the Investigator, you will confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage. As the Effective Communicator, you will use phone, emails, and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You will also incorporate a specific approach to claim handling to offer the customer their preferred method of communication to efficiently discuss their claim needs and keep them updated on the claim progress. As the Negotiator, you will evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants, in accordance with all legal and business standard methodologies. You will incorporate tactics in handling challenging and complex situations. As the Problem Solver, you will utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. Finally, as the Recorder, you will protect the company financially by executing policies along policy agreements, ensuring timely and accurate documentation is completed as you work on each claim.
