Field Auto Adjuster - Edison, NJ

$52,260 - $92,790/Yr

Allstate - Parsippany-Troy Hills, NJ

Full-time - Mid Level

Parsippany-Troy Hills, NJ

Insurance Carriers and Related Activities

About the position

The Field Auto Damage Adjuster at Allstate plays a vital role in the auto claims handling process by writing estimates directly at customer locations, including homes, repair shops, or tow yards. This position involves various customer interactions and requires a blend of investigative, communication, negotiation, and problem-solving skills to assess and finalize claims efficiently. The role is dynamic, requiring travel within Edison, NJ, and offers opportunities for professional development and a supportive work environment.

Responsibilities

• Write estimates for auto damage claims at customer homes, repair shops, or tow yards.
• Investigate and settle complex property damage and liability insurance claims.
• Communicate effectively with customers through phone, email, and video chat to guide them through the claims process.
• Negotiate claims settlements with customers, vendors, and third-party carriers.
• Maintain accurate documentation of claims and ensure compliance with company policies.

Requirements

• 18 months+ experience in auto collision estimating using CCC or Mitchell.
• Proficient written and verbal communication skills.
• Strong attention to detail and ability to write precise and comprehensive estimates.
• Comfortable with utilizing technology and various platforms for claims processing.
• Valid driver's license and willingness to travel.

Nice-to-haves

• Experience with Audatex estimating software.
• Background in customer service or claims handling.
• Familiarity with insurance policies and coverage interpretation.

Benefits

• Competitive pay with support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that supports work/life balance.
• Initial and ongoing training for proficiency in the role.
• Comprehensive benefits including 401K/pension and education reimbursement.