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1005 Solera Holdings LLC - Peoria, IL
posted 2 months ago
Full-time
Peoria, IL
5,001-10,000 employees
About the position
The Field Claims Representative at Solera is responsible for managing on-site insurance property claim inventory assignments, ensuring adherence to operational goals and objectives. This role involves fostering customer relations, assisting in business development, and maintaining communication with management regarding operational issues. The representative must follow safety procedures and be willing to take on additional responsibilities as needed.
Responsibilities
- Conduct and manage on-site insurance property claim inventory assignments pursuant to SOS field inventory processes.
- Complete all tasks assigned in a diligent manner consistent with department, facility or operational and corporate goals and objectives.
- Assist in business development activities in conjunction with new and existing service offerings.
- Promote, build, and maintain good customer relations with adjusters to assist in retention and repeat use.
- Communicate with your Field Manager and Service Manager on a daily basis regarding operational issues and/or improvements.
- Follow all standard operating and safety procedures, written and oral, at all times.
- Take on additional responsibilities as assigned.
Requirements
- Strong problem solving and project management skills while maintaining excellent customer service with client policyholders and insurance company claim staff.
- Professional appearance in personal and vehicle presentation.
- Ability to work in adverse conditions (post loss insurance claims).
- Perform work assignments safely and concisely, following all Enservio safety standards.
- Proficient with Microsoft Office Suite.
- Strong analytical skills and interpersonal communication abilities.
- Excellent personal organization and leadership skills.
- Results-oriented with the ability to work in a team environment.
- Property and Casualty claim experience is a plus.
- Restoration industry experience is a plus.
- Ability to travel to site locations in your geographic area.
- Ability to lift up to 30 pounds without physical restrictions.
- Work independently without direct onsite supervision.
- Valid driver's license and reliable personal vehicle available for use.
