Field Claims Adjuster Auto Damage

$63,000 - $77,000/Yr

Progressive - Waco, TX

Full-time - Mid Level

Waco, TX

Insurance Carriers and Related Activities

About the position

As an Auto Damage Claims Adjuster at Progressive, you will be the primary point of contact for customers, overseeing the entire repair process from start to finish. This role involves managing your own inventory, negotiating repair pricing with body shops, and assessing liability. The ideal candidate will have strong leadership and conflict management skills, a keen attention to detail, and a commitment to providing excellent customer service. This position requires frequent driving within your assigned geographical area and may involve occasional office reporting.

Responsibilities

• Complete vehicle inspections and write estimates.
• Determine total loss evaluations and set clear expectations and timelines.
• Negotiate the repair process with body shops.
• Document information related to the claim and make decisions consistent with claims standards and local laws.
• Evaluate and handle claim payments and resolution of claims without payments.
• Review and determine the validity of any supplement requests.

Requirements

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience, OR an Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience, OR a Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience.
• Valid driver's license and auto insurance, compliant with Progressive's driving standards and/or policies.

Nice-to-haves

• Leadership skills
• Conflict management skills
• Strong attention to detail
• Passion for providing excellent customer service.

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision insurance, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts
• Health savings accounts
• Life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave
• Short & long-term disability
• Parental & family leave
• Military leave & pay
• Career development & tuition assistance