Field Claims Specialist II, Property (Minneapolis/St. Paul)

Nationwide - Saint Paul, MN

Full-time - Mid Level

Remote - Saint Paul, MN

Insurance Carriers and Related Activities

About the position

As a Field Claims Specialist at Nationwide, you will play a crucial role in investigating and resolving property damage claims, ensuring that customers receive exceptional service during their claims process. This position requires a blend of fieldwork and customer interaction, with responsibilities that include conducting onsite inspections, managing claims from start to finish, and collaborating with various teams to identify fraud and subrogation opportunities. The ideal candidate will have a strong background in insurance claims handling and a commitment to delivering extraordinary care to customers.

Responsibilities

• Handles all assigned claims promptly and effectively, with little to no direction and oversight.
• Makes decisions within delegated authority as outlined in company policies and procedures.
• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy.
• Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Submits severe incident reports, reinsurance reports and other information to claims management as needed.
• Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities.
• Assists or prepares files for lawsuit, trial, or subrogation.
• Initiates and conducts follow-ups through proficient use of claims and other related business systems.
• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
• Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.

Requirements

• 3-5 years of insurance field/property claims handling or adjusting experience
• Solid experience/proficiency with Xactimate
• Solid experience writing own estimates and handling claims start to finish
• Construction background/experience - Residential, Roofing, Remodeling, Water mitigation, etc
• Strong customer service competency
• Strong written & verbal communication skills

Nice-to-haves

• Experience in a customer service environment, including flexible work schedules and extended work hours

Benefits

• Medical, Dental, Vision
• 401k with company match
• Company-paid Pension plan
• Paid time off
• Life insurance
• Short and long term disability coverage
• Business casual attire
• Paid holidays
• Lifetime paid time off
• Unity Day paid time off