Danos - Platteville, CO
posted 2 months ago
The Field Communications Network Tech position at Danos is a critical role responsible for ensuring the delivery of secure, performant, reliable, and efficient end-to-end network services for Industrial Control Systems (ICS), Automation, Drilling, and other critical business unit network services in West Texas Business Units. The successful candidate will be expected to demonstrate a strong commitment to safety awareness, work ethic, technical skill, customer focus, and open communication, aligning with the company's vision and values. This role requires a proactive approach to problem-solving and collaboration with various stakeholders to enhance operational efficiency. In this position, the technician will analyze, troubleshoot, and resolve complex networking problems that impact business applications and services. They will utilize IT Service Management tools to document, manage, and resolve operational incidents and requests, ensuring that tasks are prioritized and managed effectively. The role demands 24/7 availability while on-call, including the use of a cell phone for off-hours support and weekend on-call status. The technician will also travel to field locations to restore services, which may include communication towers, shelters, fiber vaults, and well facilities. The technician will be deeply engaged with business units to ensure that deadlines and objectives are met, keeping the customer base informed of changes and issues within the field network environment. They will assist in identifying hardware and software needs, provide advice on current options, and manage the lifecycle of field network projects, including planning, budgeting, execution, and continuous improvement. Documentation is a key aspect of this role, as the technician will be responsible for creating and maintaining technical processes, system designs, and operational guidelines for the organization. Overall, the Field Communications Network Tech will play a vital role in the optimization of field networks, focusing on people, processes, and technology, while ensuring that all operational standards are met and exceeded.