Field Deployment Technician - TRAVEL REQUIRED

Allegis Group - Fort Mill, SC

Full-time - Entry Level

Fort Mill, SC

10,001+ employees

Administrative and Support Services

About the position

The Field Deployment Technician role is essential for the successful launch of new offices for Advisors. This position involves working closely with tech and business teams, as well as customers, to ensure the accurate setup and delivery of tech hardware for onsite deployments. Responsibilities include imaging and configuring hardware, troubleshooting issues, managing inventory, and maintaining documentation. The role requires travel for deployments, typically lasting 3-5 days, with occasional weekend work. When not traveling, the position is based in Fort Mill, SC.

Responsibilities

• Imaging of computer equipment (laptops) using SCCM, deployment scripts and checklists
• User profile setup for Windows devices, including configuration of various productivity and 3rd party software and applications
• Configuration of additional hardware including VOIP phones, network appliances (routers/switches), copiers/printers, etc.
• Troubleshoot hardware issues and trigger warranty processes with various manufacturers as needed
• Provide a high level of customer service to internal employees and customers on a daily basis
• Shipping/receiving equipment from our variety of vendors and sending to customers
• Weekly inventory process including organization and labeling for easy location as well as working with internal teams to obtain additional stock
• Track and catalog equipment sent to customers (documenting serial numbers and assigning in ITAM databases)
• Work with Asset Management team and vendors for end-of-life equipment for proper documentation and recycling of assets
• Update and maintain documentation relative to this position in approved tools and databases
• Drive continuous improvement by thinking out of the box for potential solutions or ideas around streamlining back-office operations and tasks.

Requirements

• PC hardware troubleshooting skills
• Windows 10 and MS Office 365 proficiency
• Asset Management Knowledge
• Flexibility in work hours
• Ability to work independently and in a team
• Ability to learn quickly and apply knowledge to tasks
• Proven track record of organization and time-management skills
• Strong communicator with excellent customer service

Nice-to-haves

• Hands-on experience with networking and VOIP hardware/software configuration
• Exposure to general scripting
• ITAM certification

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)