FIELD ENGINEER

Tsp Agency - Philadelphia, PA

Full-time - Entry Level

Philadelphia, PA

Professional, Scientific, and Technical Services

About the position

The Field Engineer role at TSP involves hardware replacements on automated medication dispensing cabinets in healthcare environments across the nation. The position emphasizes a strong technical service background and requires effective communication with various stakeholders to ensure project compliance and success. The role also includes physical activity and may evolve to include installation and troubleshooting of pharmaceutical hardware and software after initial training.

Responsibilities

• Perform hardware replacements on automated medication dispensing cabinets in healthcare environments nationwide.
• Conduct hard drive swaps with training provided.
• Submit and closeout all RMAs for projects, and return/dispose of all unused implementation materials.
• Communicate with specialists, consultants, project support managers, and account personnel about project status, milestones, and problems.
• Assist in ensuring compliance and follow-through on project requirements.
• After training, install, configure, and support pharmaceutical hardware/software remotely or onsite.
• Troubleshoot hardware/software issues and communicate problems with appropriate stakeholders.

Requirements

• Strong technical service background is required.
• Experience with hardware break/fix (support, repair, replacement, disposal) is required.
• Availability for national weekly travel is required.
• Experience working in healthcare environments is strongly desired.

Benefits

• Flexible work environment
• Career growth opportunities
• Health insurance
• Paid time off
• 401k plan