Field Implementation Specialist - TEG (NE Location preferred NJ, MD, PA, VA)

About the position

The position involves providing on-site installation, software and hardware configuration, and product support for Haemonetics equipment. The role requires extensive interaction with customers to validate analyzers, provide training, and support testing and evaluation of calibration reagents and quality controls. The candidate will lead project activities, communicate progress, and ensure project closure while adhering to company policies.

Responsibilities

• Provides on-site installation, software and hardware configuration, and product support for Haemonetics equipment.
• Works extensively with customers to validate analyzers.
• Provides operator training for Haemonetics software and devices.
• Supports analyzer testing and evaluates calibration reagents and QC controls.
• Conducts tests using calibrated pipettes in a clinical, laboratory, or research setting.
• Handles blood samples related to hemostasis and coagulation testing.
• Leads, facilitates, coordinates, and tracks day-to-day project activities to ensure timely completion.
• Communicates progress and outcomes against tasks to internal and external stakeholders.
• Leads regular status meetings with the project team.
• Demonstrates effective communication and engagement with customers.
• Ensures complete project closure including customer acknowledgment, equipment and materials reconciliation, and transition to Customer Support.
• Utilizes time, project, and support-tracking tools.
• Resolves and/or escalates issues in a timely manner.
• Adheres to and follows Haemonetics policies and procedures.

Requirements

• Experience implementing, using, and supporting laboratory, medical technology, or clinical solutions in healthcare required.
• Experience implementing and supporting laboratory, medical technology, or clinical solutions in healthcare desired.
• IT and/or software implementation experience desired.
• Strong written and verbal communication skills required.
• Ability to travel up to 65%.

Nice-to-haves

• Experience in healthcare technology solutions.
• Familiarity with project management tools.

Benefits

• Professional growth and development opportunities.
• Dynamic and exciting work environment.