Field Implementation Technician I

$70,720 - $76,960/Yr

Innovative Product Achievements - Albany, NY

Full-time - Entry Level

Remote - Albany, NY

Merchant Wholesalers, Durable Goods

About the position

The Field Implementation Technician I at IPA is responsible for installing and executing innovative scrub and linen automation solutions for clients across the country. This role involves onsite equipment setup, troubleshooting, and client training, ensuring seamless integration of technology to maximize client success. The technician will work closely with Project Management and Sales, serving as IPA's primary onsite representative and delivering exceptional customer experiences.

Responsibilities

• Install, network, and configure automation solutions onsite
• Train clients on best practices for scrub and linen management
• Provide ongoing support and troubleshooting for escalated technical issues
• Represent IPA with a strong focus on customer service and successful project execution

Requirements

• Associate's degree or equivalent from a two-year college or technical school; Bachelor's Degree preferred
• Relevant technical experience may substitute for formal education (3+ years required if no degree)
• Solid technical knowledge and customer-facing experience; Salesforce familiarity is a plus
• Proven background in customer service with multitasking and time management skills

Nice-to-haves

• Familiarity with Salesforce

Benefits

• Paid holidays & paid time off
• Medical, Dental, and Vision
• Telemedicine
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Life and Accidental Death & Dismemberment Insurance