F3 Technologies - Washington, DC

posted 4 months ago

Full-time - Mid Level
Washington, DC

About the position

Field Implementation Technician at F3 Technologies, Inc. is a vital role that involves the installation, maintenance, replacement, and repair of Point of Sale (POS) systems at customer sites or remotely. This position is essential for ensuring that our clients have the necessary technology to operate efficiently and effectively. The technician will troubleshoot technical issues and provide timely and effective solutions, ensuring minimal disruption to the client's operations. Additionally, the role includes providing training and support to customers as needed, which is crucial for enhancing user experience and satisfaction. The technician will be responsible for maintaining accurate records of work performed and parts used, which is important for inventory management and service tracking. Communication is key in this role; the technician must interact with customers and team members in a professional and courteous manner, adhering to safety standards and protocols at all times. The position may also require performing other duties as assigned, which can vary based on the needs of the business and the clients. F3 Technologies, Inc. prides itself on its commitment to delivering state-of-the-art enterprise technology solutions. The technician will be part of a national team that spans the U.S. and has an international presence in Canada, contributing to the company's growth and success in the IT consulting field. This role is perfect for individuals who are passionate about technology and eager to make a difference in the IT landscape.

Responsibilities

  • Install, maintain, replace, and repair Point of Sale systems at customer sites or remotely
  • Troubleshoot technical issues and provide timely and effective solutions
  • Provide training and support to customers as needed
  • Maintain accurate records of work performed and parts used
  • Communicate with customers and team members in a professional and courteous manner
  • Adhere to safety standards and protocols at all times
  • Perform other duties as assigned

Requirements

  • High school diploma or equivalent required; associate's degree or technical certification a plus
  • Strong technical skills and knowledge of POS systems
  • Ability to read and interpret technical manuals and schematics
  • Excellent problem-solving and troubleshooting skills
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Valid driver's license and reliable transportation
  • Reliable Laptop (Mac or PC)
  • Willingness to travel
  • Willingness to work flexible hours and sometimes on weekends
  • Strong Work Ethic
  • Team Player and willingness to train others

Nice-to-haves

  • Previous POS experience
  • Previous Restaurant experience

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid parental leave
  • Unlimited paid time off
  • 401(k)
  • 401(k) matching
  • Paid time off
  • Cell phone reimbursement
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