Field Implementation Trainer

Deposita™, An Allied Universal® Company - Dallas, TX

Full-time - Mid Level

Dallas, TX

About the position

The Field Implementation Trainer at Deposita™, an Allied Universal® Company, is responsible for training client store personnel and internal staff on specific technology and devices. This role involves conducting in-person or virtual training events, updating training content, and collaborating with various departments to ensure effective training delivery and implementation of services. The trainer will also focus on developing tenured staff and ensuring compliance with training standards.

Responsibilities

• Oversee the scheduling and completion of customer training events.
• Manage attendance, conflict resolution, and scheduling of Training Representatives.
• Update and maintain the full training program based on customer needs and feedback.
• Respond to team questions and customer issues related to system or device training.
• Use applications like Teams to enhance communication between team members.
• Conduct performance appraisals, discipline, and other personnel actions for direct reports.
• Develop and implement a quality assurance/assessment program to measure training effectiveness.
• Participate in meetings with internal and external leadership to stay current with changes to systems and customer needs.
• Facilitate virtual training content using provided mobile devices.
• Answer learner questions during training, including troubleshooting.
• Manage device or process exceptions to ensure resolution of issues preventing user adoption.
• Deliver train-the-trainer (T3) content.
• Assist in determining training headcount required for customer rollout training schedule.
• Execute and track the completion of scheduled training events.
• Make recommendations to cross-functional team leadership on training strategies.
• Participate in the ramp-up of Training Representatives based on business needs.
• Address performance deviations with team members in a timely manner.
• Make recommendations to customer personnel to resolve specific problems.
• Partner with Training Director and customer leadership to schedule refresher training based on needs.
• Assess overall store performance and readiness post-training.
• Ensure cross-training for Training Representatives to enhance versatility.
• Make recommendations on team disciplinary actions based on observations.
• Make recommendations on hiring decisions and department spend related to training programs.
• Make recommendations to customer leadership regarding training best practices.
• Train and onboard new CSC Agents by coordinating with HR and team leads.
• Monitor and update training content for the CSC.
• Create KnowledgeBase articles for Agents to access relevant content.
• Collaborate with CSC Leadership on skill gap identification and training content delivery.

Requirements

• Associate's degree in general studies, human resources, business administration, communications, or related field of study.
• Two (2) years of work experience in training and development.
• At least 18 years of age.
• High school diploma or equivalent, or 5 years of verifiable experience.
• Three (3) years' experience developing and delivering training content.
• Two (2) years' management or supervisory experience.
• Experience in retail operations, training, cash handling, accounting, loss prevention, or guest services industry.
• Ability to exercise discretion and independent judgment using industry knowledge.

Nice-to-haves

• Experience delivering training both in-person and virtually to large and small groups.
• Ability to coach and provide effective feedback to team members.
• Strong communication skills to effectively engage with clients and personnel.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Retirement plan
• Employee assistance program