Yesway - Des Moines, IA
posted 5 months ago
Yesway is seeking an IT Support Technician to join our team in Des Moines, IA. As one of the fastest-growing convenience store operators in the United States, we pride ourselves on our commitment to providing exceptional service and support to our retail locations. The IT Support Technician will be responsible for resolving a range of retail site systems issues that span multiple hardware and software environments. This role is critical in ensuring that our retail systems infrastructure, including point of sale systems, back office operations, credit processing, and fuel network systems, operates smoothly and efficiently. In this position, you will assist in the conversion from Gilbarco/Passport to Verifone/Commander systems and provide ongoing support for these systems. You will lead efforts to establish standards for POS configuration and usage, perform hands-on fixes at the desktop level, and ensure that all systems and applications are configured according to defined procedures. The role requires travel to various stores, with technicians typically managing around 30 stores in their region. You may spend up to 4 hours driving a company-provided vehicle to reach these locations. The IT Support Technician will also lead projects related to hardware and software releases, oversee onsite regional store migrations, and adhere to defined help desk request and problem-solving processes utilizing ServiceNow. You will be responsible for testing fixes to ensure that problems have been adequately resolved and for evaluating documented resolutions to analyze trends that can help prevent future issues. This position requires some travel and may involve after-hours, weekend, and holiday work, as well as participation in a 7x24x365 on-call support rotation process.