Field IT Support Technician

McLane Company - Riverside, CA

Full-time - Mid Level

Riverside, CA

1,001-5,000 employees

Merchant Wholesalers, Nondurable Goods

About the position

The IT Support Technician role at McLane Company involves providing comprehensive technical support and systems analysis for hardware and software across various locations. This position is essential for maintaining operational efficiency and ensuring that all IT systems function smoothly, supporting both end-users and management teams.

Responsibilities

• Provide systems analysis, support, inventory, and installation of all McLane Company hardware and software at McLane DC.
• Maintain documentation of all installation guidelines and support processes.
• Provide technical support for computers, laptops, servers, data network equipment, and printers at McLane Co. Centers.
• Install and support uninterrupted power supply, security camera systems, and badge access systems with assistance from the Home Office.
• Resolve Microsoft Windows operating systems and Microsoft Office products related issues with guidance from Home Office teams.
• Resolve hardware issues with computers, printers, and hand wireless devices with assistance from Home Office teams.
• Resolve label printer issues and provide installation or upgrades of new hardware and software to the client environment.
• Provide technical support on enhancements of PC hardware, software, printers, security badge access systems, and LAN/WAN at the division.
• Follow detailed instructions for adding devices to the wireless network.
• Consult with end users and management teams to determine hardware, software, or system functional specifications.
• Collaborate with Home Office Network Team to maintain a stable network environment.
• Coordinate preventative maintenance on the uninterrupted power supply (UPS) and schedule battery and system replacements with UPS vendor.
• Work with security camera vendor for installation and maintenance.
• Perform hardware and software inventories and provide written and verbal communication to business and IT management on the resolution of technical issues.
• Update all divisional issues in JIRA and establish communication with the customer and management teams.
• Assist the center with the creation of the Automation Systems restoration plan and monitor downtime during outages.

Requirements

• Minimum 3 years experience in IT in a Windows environment.
• Knowledge of Cisco networking language and equipment.
• Ability to make a network patch cable from instructions provided.
• Ability to follow instructions on paper or commands via a phone conference during the installation/deployment of hardware or software.

Benefits

• Competitive salary
• Opportunities for career advancement
• Stable and reliable work environment