Freshworksposted 5 days ago
$149,600 - $215,050/Yr
Full-time - Mid Level
San Mateo, CA

About the position

The Americas Field Marketing Manager – SMB/Commercial Segment plays a pivotal role in shaping and executing marketing programs that enhance customer engagement and accelerate business pipeline growth. This role is responsible for developing and implementing targeted marketing initiatives—including direct mail, amplifying digital campaign impact, launching sports & hospitality activations, managing 3rd party sponsorships, and supporting executive engagement programs—designed to attract, engage, and convert SMB/Commercial buyers. Success in this role requires a customer-first mindset, a deep understanding of SMB/C buyer behaviors, and strong cross-functional collaboration skills. The ideal candidate will work closely with sales teams, regional field marketers, and GTM stakeholders to ensure marketing efforts align with business objectives while creating valuable, trust-building experiences that foster meaningful customer connections. Please note this is a hybrid role that requires an in-office presence 3 days/week (Tuesday-Thursday).

Responsibilities

  • Develop and implement ABM, direct mail, and digital scale event programs across multiple sales segments, including Small Business and Commercial segments.
  • Partner closely with SMB/Commercial sales teams to support demand driving efforts, identify high-potential accounts, and align marketing initiatives for maximum impact.
  • Effectively coordinate multiple campaigns and deadlines, ensuring seamless execution and measurable outcomes.
  • Thrive in a fast-paced environment, adjusting strategies as business needs evolve while proactively identifying new opportunities.
  • Leverage partnerships and co-marketing opportunities to expand reach and engagement in SMB segments.
  • Create and execute strategies to improve marketing funnel velocity and conversion rates, working closely with business development teams to drive measurable pipeline results.
  • Align with Field Marketing, Integrated Campaigns, and Partner Marketing teams to ensure unified program execution and maximize effectiveness.
  • Plan and manage end-to-end digital and scale events, ensuring seamless execution, alignment with goals, and high ROI.
  • Identify and implement innovative data-driven approaches to accelerate growth, leveraging data-driven insights to refine campaigns and optimize performance.
  • Serve as a key connector between marketing and business development, ensuring alignment, communication, and seamless execution of shared objectives.

Requirements

  • Proven experience in supporting field marketing driven pipeline in a similar role for 7-10 years.
  • Exceptional skills in cross-functional collaboration, stakeholder engagement, and influencing key business partners.
  • Excellent organizational and project management skills, with the ability to lead many initiatives effectively.

Nice-to-haves

  • Experience in the SaaS or technology sector, with a focus on SMB/Commercial markets.
  • Ability to navigate a dynamic, high-growth environment while delivering impactful results.
  • Awareness of conversion rate optimization (CRO) to analyze, refine, and accelerate pipeline performance at every stage of the buyer journey.

Benefits

  • $149,600-$215,050 USD Base Salary + Variable Compensation (where applicable)
  • Multiple options for dental, medical, vision, disability and life insurances
  • Equity + ESPP
  • Flexible PTO
  • Flexible spending
  • Commuter benefits
  • Wellness benefits
  • Adoption and parental leave benefits
Hard Skills
Cross-Functional Collaboration
2
Business Alignment
1
Business Development
1
Business Partnering
1
Segment
1
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