Philips - Newark, NJ
posted about 2 months ago
As a Network Engineer at Philips, you will allow your networking experience and passion for improving lives to shine; you will contribute to providing the right data, context, and approach to change the way we do business and make a difference for our customers. Your role involves acting as the subject matter expert (SME) by collaborating and consulting effectively with sales and service partners, as well as customers and healthcare institutions, to ensure successful integration of solutions into the customer IT environment and to achieve overall business objectives. You will leverage insights to drive service innovation leads that align with customer needs. You will be responsible for delivering, deploying, and/or integrating software solutions within the purview of the associated domain for complex IT solutions which carry proprietary real-time life critical data and are required to reliably output to hospital IT environments. As a key member of the implementation project and/or support team, you will foster collaboration through sharing experiences, information, perspectives, skills, and expertise. Additionally, you will apply industry standard practices and Philips standard implementation to all customers who choose Philips solutions, educating customers to maintain their systems. Your role will also include resolving technical issues and offering proactive technical support, practicing strong configuration management and version control, and documenting solutions to ensure support teams and other consultants can participate in support and onward development. You will contribute to the collective learning of Philips, seeking to share knowledge globally, assessing and sharing repeatable processes that can be leveraged across multiple projects, and driving continuous improvements of implementation methodology and service offerings based on customer feedback.