FIELD OFFICE ADMIN - SES - 76004704

$45,000 - $45,000/Yr

State of Florida - Jacksonville, FL

Full-time - Mid Level

Jacksonville, FL

1,001-5,000 employees

Executive, Legislative, and Other General Government Support

About the position

The Field Office Administrator oversees the daily operations of a Bureau of Administrative Reviews (BAR) field office within the Florida Department of Highway Safety and Motor Vehicles. This role is crucial for ensuring efficient office operations, providing high-quality customer service, and managing a team of subordinates. The administrator is responsible for conducting administrative review hearings, analyzing office data, and implementing improvements to enhance service delivery.

Responsibilities

• Oversee the day-to-day operations of the BAR field office.
• Ensure efficient and effective office operations.
• Communicate with and motivate subordinates.
• Provide professional and impartial service to the public.
• Track and monitor hearing caseloads to maintain high-quality customer service.
• Communicate with stakeholders regarding the administrative review process and driver license programs.
• Analyze office data and create reports based on policies and procedures.
• Supervise and manage the performance of multiple subordinates.
• Identify areas for continual improvement and additional training.
• Handle office inventory, purchasing, and operational needs.
• Conduct administrative review hearings under oath for driver license reinstatement.

Requirements

• Strong leadership skills to manage and motivate a team.
• Excellent customer service skills to provide professional service.
• Ability to analyze and interpret various information and data.
• Strong organizational and prioritization skills to maintain office efficiency.
• Professionalism in conducting hearings and dealing with sensitive situations.
• Critical thinking and judgment to make informed decisions.
• Discretion and integrity in handling sensitive information.
• Proficiency in Microsoft Office applications and ability to learn new software.

Nice-to-haves

• At least three years of management experience supervising subordinates.
• At least five years of customer service experience.
• Experience related to administrative hearings.
• Experience interpreting and applying laws and regulations.
• Associate or bachelor's degree.

Benefits

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan