Field Operations and Training Coordinator

Chesters Chicken - Birmingham, AL

Full-time - Entry Level

Birmingham, AL

About the position

The Field Operations and Training Coordinator at Chester's Chicken is a newly created role aimed at supporting the company's rapid growth. This position will collaborate closely with the Director of Operations Services and the training team to manage training materials, conduct training for new stores, and oversee food service operations at tradeshows. The role is ideal for individuals who thrive in fast-paced environments and are excited about traveling and representing Chester's at major industry events.

Responsibilities

• Manage Chester's catalog of job aids, ensuring they are up-to-date and developing new materials as operations evolve.
• Create and edit training videos, including scripting, coordinating, shooting, and editing content.
• Maintain and enhance Chester's Standard Operating Procedures (SOPs).
• Support the Franchise Resource Portal by ensuring training materials are accessible and effective.
• Create and edit content for weekly operator emails to keep franchisees informed and engaged.
• Lead training efforts at new and existing locations using the New Store Opening Training Guide.
• Conduct comprehensive 5-day training sessions for new stores.
• Partner with the Implementation Coordinator to ensure new stores are operational.
• Provide troubleshooting support as a subject matter expert on Chester's equipment.
• Coordinate and execute all aspects of tradeshow presence, including registration and booth setup.
• Manage on-site logistics for tradeshows, ensuring compliance with Chester's standards.
• Oversee the shipping and setup of Chester's Tradeshow booth.
• Ensure food safety and brand standards are maintained during tradeshow operations.
• Participate in the product testing process in both the test kitchen and field.
• Conduct in-store customer intercept tests and long-term operational tests for new products.
• Develop training materials and videos for new product introductions.
• Create and deliver training materials for Chester's University.
• Support the Development Team during Discovery Days and Key Account meetings.

Requirements

• Extensive experience in restaurant training and operations.
• Strong understanding of food safety protocols, labor management, and inventory management.
• Proven innovative problem-solving skills.
• High attention to detail and strong organizational skills.
• Ability to work independently and as part of a team.
• Excellent communication skills and a positive attitude.
• Intermediate proficiency in Microsoft Excel, PowerPoint, and Word.
• Willingness to travel overnight up to 50% of the time.
• Physical capability to lift 25 pounds regularly and 40 pounds occasionally.

Nice-to-haves

• Bachelor's degree in Hospitality or Restaurant Management.
• Experience with tradeshow exhibit management.
• Background in Learning & Development or Learning Management Systems (LMS).

Benefits

• Competitive compensation and incentive plan.
• Comprehensive health and wellness benefits including Medical, Prescription, Dental, and Vision.
• 401(k) plan with Prudential for financial security.
• Paid Time Off, Holidays, and Hybrid office work for work/life balance.
• Life, Accident, and Short-Term Disability insurance after six months of employment.
• A robust six-week training program covering all aspects of Chester's operations.