Field Operations, Business Intelligence Analyst

$115,740 - $115,740/Yr

Confluent - Albany, NY

Full-time - Entry Level

Albany, NY

Publishing Industries

About the position

The Business Intelligence Analyst role at Confluent is a newly created position within the CSGSO Business Analytics team. This key role focuses on analyzing business systems data to provide insights into organizational performance, designing operational dashboards, and generating ad hoc reports. The analyst will collaborate with the Customer Success Group to ensure data-driven decision-making is integral to operations.

Responsibilities

• Create Tableau dashboards and analytic reporting in business systems such as Salesforce to measure and execute strategies for the Customer Solutions Group.
• Own core activities for small analytic projects of moderate to high complexity.
• Gather requirements, design, and build dashboards and analytic reporting based on stakeholder and leadership needs to monitor performance for key indicators.
• Work with the Sr Manager of Business Analytics to define and maintain a set of data definitions and available measures across the CSG business.
• Establish a roadmap and rationalization plan for dashboards, reporting, analysis tools, and processes deployed across CSG.

Requirements

• BS degree, preferably with a post graduate degree in Data Science, Information Technology, Computing, Business, Operations, or a related discipline.
• 2+ years relevant industry experience or demonstrable applied knowledge of working with Tableau or other data visualization software, Salesforce, SQL (large data sets/data warehousing).
• Ability to communicate cross-functionally, derive requirements, set and meet deadlines, and deliver insightful analysis and/or models.
• Keen attention to detail while completing complex tasks.
• Open, growth mindset and high degrees of self-motivation, fostered in a fast-paced, high growth, dynamic environment.

Nice-to-haves

• Experience supporting a pre-sales and/or post-sales customer business.

Benefits

• Competitive pay and benefits in line with industry standards.
• Annual estimated salary of $98,500 - $115,740.
• Annual bonus and competitive equity package.
• Wide range of employee benefits.