Field Operations Coordinator

$47,000 - $52,000/Yr

Signal Security - Salem, OR

Full-time - Mid Level

Salem, OR

Administrative and Support Services

About the position

The Field Operations Coordinator is responsible for planning, coordinating, directing, and managing the day-to-day operations of the Franchise. This role involves assisting the Director in ensuring operational efficiency and service delivery, while also maintaining strong client relationships and overseeing team development. The position requires flexible availability to meet business needs, including potential overnight, weekend, and holiday shifts.

Responsibilities

• Accountable for the overall quality of service to assigned accounts/clients.
• Manage operational KPIs including labor efficiencies and dedicated shift completions.
• Develop officers and supervisors through hiring, training, scheduling, and oversight.
• Support and oversee officer continued development and performance management.
• Ensure all shifts are filled at least one month in advance and manage time off requests.
• Review daily activity and incident reports, communicating needs between clients and management.
• Oversee maintenance and condition of all Franchise equipment.
• Organize and host weekly meetings with Branch Dedicated Supervisors to review operational priorities and client issues.
• Notify the Director of field or internal issues for timely follow-up.
• Monitor company policies and procedures through inspections and spot checks.
• Issue disciplinary actions in accordance with the employee handbook.
• Foster a positive working environment through feedback and recognition programs.
• Communicate with the Director during monthly meetings to review scorecards and operational priorities.

Requirements

• High school diploma or GED
• 3+ years of Security Experience
• 2+ years of Management or leadership experience
• Excellent organization, oral, and written communication skills
• Ability to adapt to established procedures and help identify and solve problems
• Demonstrates a commitment to service and professionalism
• Must be able to move equipment weighing up to 20 pounds

Nice-to-haves

• Experience with Microsoft Office (1 year preferred)

Benefits

• Health insurance
• Paid time off