Field Operations Manager, Product Alignment

$148,680 - $148,680/Yr

Confluent - Harrisburg, PA

Full-time - Mid Level

Harrisburg, PA

Publishing Industries

About the position

The Customer Strategy & Execution Team at Confluent is seeking a key individual to enhance and manage the interlock processes between Field and Product teams. This role, reporting to the Head of Customer Experience, involves representing customer needs in product planning and facilitating cross-functional collaboration among Sales, Product, Engineering, and leadership teams. The ideal candidate will have a strong background in process improvement and strategic program delivery, ensuring that customer insights are effectively integrated into product development.

Responsibilities

• Help set the rhythm and cadence of the Customer Success & Product organizations to ensure effective accountability.
• Establish processes to drive efficiency, alignment, and continuity in a rapidly evolving environment.
• Ensure business solutions and systems are flexible and scalable to meet organizational demands.
• Work with Product Management and Voice of the Customer teams to capture product-related themes for prioritization decisions.
• Develop and lead internal communication strategies for customer-facing teams regarding Product strategy and progress.
• Provide input into learning and development programs for Customer Success teams in partnership with Product Marketing and Enablement.
• Identify opportunities for improvement in CSG and Product team operations.
• Support and drive cross-functional initiatives to improve internal processes between CSG, Product, and Engineering.
• Present high-impact programs and results to senior management and technical audiences.
• Collaborate with CSG leaders to define and prioritize product requirements, features, and enhancements.
• Establish KPIs and success measures for Field & Product interlock processes.
• Build trust with leaders and teams across Field and Product organizations.

Requirements

• 5+ years of experience leading and delivering strategic programs in cross-functional environments.
• Strong commercial acumen with the ability to translate technical requirements into revenue implications.
• High interest in Software as a Service (SaaS) operations and consumption-based business models.
• Ability to shift between strategic thinking and hands-on execution.
• Strong organizational and prioritization skills to manage multiple projects simultaneously.
• Demonstrated communication and presentation skills for effective interaction with executives and teams.
• Knowledge of product development and software development lifecycles, focusing on customer support and adoption.
• Experience in sales engineering, technical account management, or product management is a plus.
• Familiarity with JIRA, Jira Align, Confluence, and other project management tools is a plus.
• Open, growth mindset with high self-motivation in a fast-paced environment.
• Bachelor's degree or equivalent work experience.

Nice-to-haves

• Experience in sales engineering, technical account management, or product management.
• Familiarity with JIRA, Jira Align, Confluence, Asana, and ProductBoard.

Benefits

• Competitive salary and annual bonus
• Equity package
• Comprehensive health insurance
• 401(k) retirement plan
• Flexible work hours
• Remote work options
• Learning and development opportunities
• Paid time off and holidays
• Employee assistance programs