Field Operations Manager

Verizon Communications - Jersey City, NJ

Full-time - Mid Level

Jersey City, NJ

Telecommunications

About the position

The Field Operations Manager at Verizon is responsible for overseeing the daily operations of a field crew that maintains and installs the company's network. This role involves coaching and supporting team members, ensuring outstanding customer service, and managing multiple tasks in a dynamic environment. The manager will also conduct performance evaluations, resolve workplace issues, and maintain compliance with safety and training protocols.

Responsibilities

• Manage the day-to-day operations of a field crew responsible for maintaining and installing Verizon's Network.
• Coach, motivate, and support the professional development of team members.
• Lead and guide a team of union-represented employees to promote outstanding customer service in a safe working environment.
• Manage multiple tasks and prioritize based on changing service delivery situations.
• Train, coach, and counsel direct reports by observing employee quality and safety performance.
• Engage with employees to manage, evaluate, and meet team performance and business metrics.
• Conduct employee performance appraisals and communicate feedback effectively.
• Support the installation, maintenance, and construction of network services.
• Evaluate trends in data to identify root causes of issues and develop solutions.
• Interact with customers to ensure service satisfaction.
• Manage mandatory training on compliance, safety, systems, and process changes.
• Maintain and secure administrative records for tracking employee attendance and work performed.
• Resolve grievances and workplace issues to enhance a positive working environment.

Requirements

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience, demonstrated through work experience and/or military experience.
• Experience in managing and leading cross-functional teams.
• Valid driver's license.
• Willingness to travel.
• Willingness to work extended hours, including weekends, holidays, and on-call as required.

Nice-to-haves

• A degree in a related field.
• Experience in the telecommunications or technology industry.
• Strong communication skills.
• Knowledge of outside plant network architecture including copper and fiber optics.
• Strong PC skills (e.g., Microsoft Office Suite, Google Suite, etc.).
• Experience using virtual collaboration tools (i.e., Zoom, Blue Jeans, Slack, MS Teams, etc.).

Benefits

• Competitive salary
• Health insurance
• 401(k) plan
• Paid time off
• Employee discounts
• Professional development opportunities