Field Operations Manager

J and J - Minneapolis, MN

Full-time - Mid Level

Minneapolis, MN

Chemical Manufacturing

About the position

Reporting to the Director of Field Operations, the Field Operations Manager (FOM) assumes a leadership role focused on fostering a collaborative and high-performing field operations team. This role will be responsible for the development and coaching of the Field Service Supervisors (if applicable) so that they can properly carry out their duties and lead the service center operations team. Additionally, there is a commitment to the continuous improvement of operational processes, involving regular reviews of sales invoices, service tickets, and active oversight of service calls. The Field Operations Manager contributes to the strategic aspects of the service center, including the organization of delivery routes, parts, and product ordering. The FOM may also directly oversee technicians and RSRs in broader geographical regions or in SCs where a Field Service Supervisor is not allocated.

Responsibilities

• Oversees the daily operations and team leadership in the service center.
• Ensures that KPIs for the service center are consistently met.
• Establishes action plans for areas of opportunity and provides timely coaching to the supervisor(s) and field team members.
• Leads the Field Service Supervisor (if applicable) and provides timely coaching, development, and feedback.
• Sets and communicates the weekly itinerary for the service center.
• Monitors daily service orders and follows up with appropriate person(s) as needed.
• Consistently reviews previous service orders with service technicians and Field Service Managers.
• Performs routine vehicle checks; addresses opportunities and provides timely coaching.
• Establishes a safe working environment and culture by ensuring service/safety meetings are conducted weekly/monthly.
• Proactively solves problems for team members and customer accounts.
• Leads, recognizes, develops, and conducts routine performance discussions with team.
• Writes and delivers timely annual performance reviews to team members.
• Participates in periodic ride-a-longs or field follow up with technicians.
• Develops plan for training the team in collaboration with the DFO and Training Department.
• Oversees parts and tool inventory control.
• Manages and maintains oversight of product inventory to ensure rotation.
• Audits, approves, and processes team member timesheets daily.
• Performs, assists, and trains others on machine installs, exchanges, pulls, and shop checkout of equipment.
• Monitors/changes route schedules timely and communicates accordingly.
• Ensures the service center and warehouse is well maintained, clean, and a safe environment.
• Responsible for communicating with Dispatch and relaying information to ensure prompt service.
• Participates in meetings with sales team members and Installers to set equipment movement schedules.
• Performs other duties as assigned by Operations leadership.

Requirements

• At least 5+ years' experience working as a Service Technician or a similar role.
• Technical or Vocational School Background or related field a plus.
• Commitment to continued learning and personal development.
• Must possess and maintain a valid Driver's License at all times.

Nice-to-haves

• Strong mechanical aptitude and current service skills.
• Availability to work/be available for a wide array of scheduled tasks, including after hours and weekends as business required.

Benefits

• Base/hourly salary
• Health/Dental/Vision Insurance
• Life Insurance
• Paid Time-off
• 401(K)
• Stock Purchase Plan