Field Operations Manager

Live Nation - Austin, TX

Full-time

Austin, TX

Amusement, Gambling, and Recreation Industries

About the position

The Field Operations Manager is responsible for coordinating and overseeing the execution of onsite client events and festival operations. This role involves collaboration with multiple departments and clients to ensure successful deployment of equipment and services at various locations. The position requires strong operational management skills and a commitment to maintaining high standards of service and efficiency in a fast-paced environment.

Responsibilities

• Successfully deploy FGT equipment and services at locations around the world in collaboration with multiple stakeholders.
• Establish time-lines and equipment needs for installations and other on-site deliverables in collaboration with Client Operations Managers and clients.
• Execute in field, onsite festival and box office technologies and deployment in conjunction with Client Operations Managers and clients.
• Create, fulfill and ship packing lists for all venues, events and festivals.
• Maintain existing processes and develop new processes as needed to maintain maximum efficiency.
• Maintain inventory of festival assets, including ensuring dirty, dusty and grimy gear returned from festivals is kept in top shape, organized and cared for.
• Assess loss after each festival and coordinate with Operations and Client Account Managers for coverage of damage from client.
• Provide support and training on FGTs products and services at events and festivals.
• Execute other duties, projects and events as assigned.

Requirements

• 5+ years' of operations experience.
• Strong background in client and customer service.
• Excellent communication, problem solving, and presentation skills.
• Strong technical background, specifically systems administration, networking and installation.
• Excellent trouble-shooting skills, including identification, solutions and implementations.
• Strong Microsoft Office skills, specifically Excel.
• Background in ticketing and/or entertainment industry a strong plus.
• Ability to travel and work flexible hours, including evenings and weekends for extended periods of time.
• Moves equipment weighing up to 25 pounds.
• Pushing and pulling of rolling carts and cases weighing up to 100 pounds.
• Positions self to install and maintain equipment as necessary.
• Must be able and willing to setup equipment at remote locations which can be hot, dusty, rainy, wet and muddy over often rocky and uneven ground.