Field Operations Manager

$99,000 - $184,000/Yr

Verizon Communications - Yonkers, NY

Part-time,Full-time - Mid Level

Yonkers, NY

10,001+ employees

Telecommunications

About the position

The Field Operations Manager at Verizon is responsible for overseeing the daily operations of a field crew that maintains and installs the company's network. This role involves coaching and supporting team members, ensuring outstanding customer service, and managing multiple tasks in a dynamic environment. The manager will also conduct performance evaluations, resolve workplace issues, and ensure compliance with safety and training requirements.

Responsibilities

• Manage the day-to-day operations of a field crew responsible for maintaining and installing Verizon's Network.
• Coach, motivate, and support the professional development of team members.
• Lead and guide a team of union-represented employees to promote outstanding customer service in a safe working environment.
• Manage multiple tasks and prioritize based on changing environments and daily service delivery situations.
• Train, coach, and counsel direct reports by observing employee quality and safety performance.
• Engage with employees to manage, evaluate, and meet team performance and business metrics.
• Conduct employee performance appraisals and communicate feedback effectively.
• Support the installation, maintenance, and construction of network services.
• Evaluate trends in data to identify root causes of issues and develop solutions.
• Interact with customers as needed to ensure service satisfaction.
• Manage mandatory training on compliance, safety, systems, and general process changes.
• Maintain and secure administrative records for tracking employee attendance and work performed.
• Resolve grievances and workplace issues to maintain a positive working environment.
• Travel within work geography, with potential overnight stays depending on geography size.

Requirements

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant work experience.
• Experience in managing and leading cross-functional teams.
• Valid driver's license.
• Willingness to travel up to approximately _% of the time.
• Willingness to work extended hours when necessary, including weekends, holidays, after hours, and on-call as required.

Nice-to-haves

• A degree in a relevant field.
• Experience in the telecommunications or technology industry.
• Strong communication skills.
• Knowledge of outside plant network architecture including copper and fiber optics.
• Strong PC skills (e.g. Microsoft Office Suite, Google Suite, etc.).
• Experience using virtual collaboration tools (i.e. Zoom, Blue Jeans, Slack, MS Teams, etc.).

Benefits

• 401(k)
• Adoption assistance
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement