Sparklight - Ardmore, OK
posted 16 days ago
About the position
At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. Be a pioneer in the field while we continue to expand our footprint of Cable One. You'll use your talents to make a meaningful impact with your technical operations team. You will inspire your team to consistently exceed delivery on our promises to be helpful, personal, proactive, and committed by supporting our customers with internet, phone, and video services that help them stay connected to what matters most.
Responsibilities
- Leading field operations teams to meet daily performance goals aligned with exceeding customer expectations.
- Actively working with supervisors and technicians in the field, providing support, guidance, and coaching.
- Hiring, creating, and developing a high-functioning team, including identifying talent, training, and creating development paths.
- Overseeing, monitoring, and assessing installation, maintenance, and repair activities for quality and efficiency.
- Maintaining a safe work environment, providing safety equipment, and enforcing compliance with safety rules and regulations.
- Helping resolve complex customer issues and participating in the repair of escalated technical issues.
- Ensuring network outages are addressed and resolved timely, meeting company and regulatory standards.
- Connecting with communities by participating in city meetings and building relationships with local officials.
- Managing contractor utilization and budgetary control, including CIR preparation, P&L, and purchase order processing.
Requirements
- At least four years of experience leading a technical operations team in the telecommunications industry.
- Strong knowledge of the overall maintenance and operation of a fiber-optic network.
- Exposure to sales and marketing, engineering, and accounting practices.
- Continued education beyond high school is preferred; an Associate degree is great and a Bachelor's degree is even better.
- Solid technical aptitude with the ability to keep pace with product improvements.
- Knowledge of FCC regulations, testing, and documentation.
- Resilience during difficult circumstances.
- Excellent leadership, time management, and project management skills.
- Excellent verbal and written communication skills.
- Flexibility to work varied schedules and in inclement weather.
- Working knowledge of Microsoft Teams, Power BI, and MS Excel.
- Driver's license and good driving record.
Benefits
- Medical, dental, and vision plans - start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match (match program starts day 1 of service, up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
- Tuition reimbursement (up to $5,250 on 1st year)
- Up to seventy-five dollars a month towards cable and internet services
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
