Field Operations Specialist
National Tire & Battery - Denver, CO
posted 5 months ago
About the position
The Franchise Operations Specialist at TBC Corporation plays a crucial role in supporting franchisees across the Denver-Kansas region. This position involves close collaboration with Regional Sales Managers and Division Sales and Operations Managers to ensure operational excellence in four key areas: new store openings and transitions, the operational components of the "Tires Now" initiative, driving same store sales growth, and providing comprehensive training to franchisees. The specialist will be responsible for supporting 82 locations, ensuring that each franchisee is equipped with the necessary tools and knowledge to succeed in a competitive market. In terms of new store openings, the Franchise Operations Specialist will facilitate integration calls, complete service readiness surveys, and ensure that franchisees are well-prepared for their store openings. This includes introducing and debriefing the NFO In-Store Training Workbook, providing support during the transition, and utilizing a Sales Tracking Tool to monitor store performance for the first 12 weeks. Compliance with Brand NOW standards is also a critical aspect of this role. The operational components of the "Tires Now" initiative will require the specialist to manage inventory effectively, educate franchisees on tire sales processes, and provide training on various technologies and programs that enhance operational efficiency. Driving same store sales will involve identifying high-potential stores, diagnosing operational performance gaps, and developing actionable plans with dealers to improve performance. Overall, the Franchise Operations Specialist is expected to be results-oriented, with a strong focus on driving sales and operational success for franchisees. This role requires a proactive approach to problem-solving and a commitment to fostering strong relationships with franchise partners.
Responsibilities
- Assist in the facilitation of all Integration Calls for new store openings.
- Complete a Service Readiness survey 30 days prior to a shop sale.
- Introduce, ensure completion and debrief the NFO In-Store Training Workbook with the franchisee.
- Provide support upon store opening or transition.
- Utilize a Sales Tracking Tool to monitor store performance for the first 12 weeks.
- Drive Brand NOW standards compliance.
- Administer all operational components of Tires Now including inventory management and education on tire sale processes.
- Train franchisees on technology related to tire sales and operations.
- Identify stores with greatest potential for sales growth based on the Golden Funnel concept.
- Diagnose operational performance gaps and develop action plans with dealers using the SMART Method.
- Follow up on action plan execution based on timelines.
Requirements
- 5+ years' experience in management of retail tire and automotive service business or working with automotive franchisees.
- Sales background in the automotive industry.
- Franchise experience in automotive and/or other retail industries.
- Experience in total car care at the shop level; ASE certification is a plus.
- Excellent selling, sales training, and presentation skills.
- Ability to challenge, motivate, influence, and communicate effectively.
- Results focused and oriented.
- Bachelor's degree in business administration preferred.
- Must reside in proximity to the majority of assigned stores/owners.
- Available for integration and in-store training outside assigned regions as needed.
- Must be willing to travel up to 85%, including occasional nights and weekends.
Nice-to-haves
- Experience with multi-state travel for franchisee special events.
Benefits
- Market competitive compensation $64,000 - $87,000 yearly
- 401(k) and Roth with company match, immediate 100% vesting
- Comprehensive benefits including medical, dental and vision
- Company paid short term disability and employer subsidized long term disability
- Company paid life insurance
- Discounted tire purchasing
- Tuition reimbursement
- Employee assistance program
- Generous paid vacation and paid time off
- Customizable voluntary benefits
