Field Operations Specialist

$64,000 - $87,000/Yr

National Tire & Battery - Denver, CO

Full-time - Mid Level

Denver, CO

1,001-5,000 employees

Motor Vehicle and Parts Dealers

About the position

The Franchise Operations Specialist plays a crucial role in supporting franchisees within the automotive service industry, focusing on operational support for new store openings, compliance with brand standards, and driving same-store sales growth. This position requires close collaboration with Regional Sales Managers and Division Sales and Operations Managers to ensure franchisees are equipped with the necessary tools and training to succeed. The role involves significant travel to various locations to provide hands-on support and training, making it essential for the candidate to be adaptable and results-oriented.

Responsibilities

• Assist in the facilitation of all Integration Calls for new store openings and transitions.
• Complete a Service Readiness survey 30 days prior to a shop sale.
• Introduce, ensure completion, and debrief the NFO In-Store Training Workbook with the franchisee.
• Provide support upon store opening or transition.
• Utilize a Sales Tracking Tool to monitor store performance for the first 12 weeks.
• Drive Brand NOW standards compliance.
• Administer all operational components of Tires Now, including inventory management and education on tire sale processes.
• Train on technology related to tire sales and management systems.
• Identify stores with the greatest potential for sales growth and develop action plans with dealers.
• Follow up on action plan execution based on timelines.

Requirements

• 5+ years' experience in management of retail tire and automotive service business or working with automotive franchisees.
• Sales background in the automotive industry.
• Franchise experience in automotive and/or other retail industries.
• Experience in total car care at the shop level; ASE certification is a plus.
• Excellent selling, sales training, and presentation skills.
• Ability to challenge, motivate, influence, and communicate effectively.
• Results-focused and oriented.
• Bachelor's degree in business administration preferred.
• Must reside in proximity to assigned stores/owners.
• Available for integration and in-store training as needed.

Nice-to-haves

• Experience with multi-state travel for franchise special events.

Benefits

• Market competitive compensation $64,000 - $87,000 yearly
• 401(k) and Roth with company match, immediate 100% vesting
• Comprehensive benefits including medical, dental, and vision
• Company paid short-term disability and employer subsidized long-term disability
• Company paid life insurance
• Discounted tire purchasing
• Tuition reimbursement
• Employee assistance program
• Generous paid vacation and paid time off
• Customizable voluntary benefits