Field Operations Specialist

Willbanks - Austin, TX

Full-time - Mid Level

Austin, TX

About the position

The Field Operations Specialist at Willbanks, Inc. is responsible for overseeing the service and maintenance of boilers for customers. This role involves coordinating service appointments, leading a team of technicians, and ensuring that all work is completed safely and efficiently while maintaining high customer satisfaction. The position requires strong leadership and technical skills, as well as the ability to develop service plans and budgets.

Responsibilities

• Ensure installations and repairs are completed in a timely manner and meet or exceed client expectations.
• Develop service plans and budgets, maintaining accurate records of service work.
• Plan and lay-out work from blueprints, sketches, drawings, specifications, guides, codes, and work orders.
• Work directly with boiler technicians to solve application-based problems when necessary.
• Guide team in troubleshooting heating boilers, complex heating systems, and fuel power boilers.
• Serve as the primary escalation point for field team members and field's voice to our management team.
• Responsible for developing layout for systems including pipe valve fittings for domestic and hydronic systems.
• Develop relationships with sub-contractors and vendors.
• Responsible for estimating and quoting smaller service jobs and repairs.
• Support all job estimates and quotes for repairs and replacement.
• Ensure compliance with safety regulations and industry standards.
• Coordinate preventative maintenance tasks according to established protocols.
• Enforce maintenance standards for tools, vehicles, uniforms, worksite, and shop cleanliness.
• Perform all other duties as assigned.
• Reflect Willbanks Values by bringing passion, innovation, and improvement to each day.

Requirements

• Three (3) years of field technician experience
• Eight plus (8+) years of estimating heating experience (HVAC) industry
• Leadership experience supervising field technicians
• Knowledge of how to read and interpret diagrams, schematics, and blueprints

Nice-to-haves

• Excellent written and verbal communication
• Ability to work in a fast-paced environment
• Trouble-shooter

Benefits

• Full Benefits Package (medical, dental, vision, 401k, PTO, STD, LTD, Life and AD&D Insurance)
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Excellent growth and advancement opportunities
• Bonus Program
• Team Building Events