Field Operations Strategy Manager

Whirlpool - Benton Harbor, MI

Full-time - Mid Level

Benton Harbor, MI

10,001+ employees

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Field Operations Strategy Manager at Whirlpool Corporation plays a crucial role in developing and implementing service strategies within the Field Operations unit. This position focuses on enhancing service offerings, improving service levels, and driving profitability through effective project management and operational metrics. The manager will collaborate with various business partners to ensure alignment and success in service and parts go-to-market strategies.

Responsibilities

• Creating and innovating U.S. strategies for Parts Sales and Service Network
• Leading and executing strategic operational initiatives set by the Field Operations organization
• Driving process decisions and alignment across related business functions
• Accountable for meeting critical performance metrics integral to the success of the Consumer Services & Business Unit organization
• Managing long-term projects, ensuring project plans are updated and alignment exists between process partners on critical path items
• Conducting market analysis and benchmarking to understand best-in-class service strategies, gap analysis, and ROI
• Connecting finance principles and methodologies to operational activities
• Fielding and resolving ad hoc escalated issues/concerns from internal and external business partners
• Driving lean principles and continuous improvement into the Field Operations team organization

Requirements

• Bachelor's degree
• 5+ years of work experience in a Service Management role
• Willing and able to travel up to 30%

Nice-to-haves

• MBA
• Solid understanding of organizational strategy design and results-driven implementation
• Lean training (Continuous Improvement Fundamentals, Operational Excellence)
• Experience in supply chain management, marketing, sales, customer service, E-Commerce, and Customer Relationship Management
• Excellent communication and interpersonal skills
• Proven track record in applying strategic orientation through organizational design
• Ability to simplify complex business processes and deliver simple solutions to challenges
• Customer Centric - develop and maintain relations with internal stakeholders
• Excellent analytical skills
• Ability to collaborate effectively with business partners through problem-solving
• Proficient in Microsoft or Google suite applications

Benefits

• Generous benefits package
• Whirlpool employee discount
• Fitness & educational reimbursement programs
• Kitchenettes
• Beautiful, recently renovated office space
• Free coffee
• Biking/walking trails
• Access to The Eddy - Early Childhood Center (depending upon availability - additional costs required)
• Flexible Friday - Option to work extra hours Monday through Thursday to finish up work early on Friday
• Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year
• Sabbatical - Four weeks paid leave after every five years of service