Field Operations Technician

$59,280 - $81,494/Yr

Crown Castle - Downers Grove, IL

Full-time

Hybrid - Downers Grove, IL

Computer and Electronic Product Manufacturing

About the position

The Field Operations Technician (T3) at Crown Castle is responsible for supporting and maintaining small cell and DAS networks for the nation's largest wireless carriers. This role involves responding to network outages, performing preventative maintenance inspections, and ensuring the safety and integrity of operations. The technician will utilize various RF and fiber-related test equipment and perform administrative tasks related to network management.

Responsibilities

• Perform all activities in a manner to ensure the safety of yourself, your team, your customers and the public.
• Respond to all network outages, impairments and emergencies in the DAS/SC network you are assigned.
• Complete all assigned annual preventative maintenance inspections thoroughly and accurately, to Crown standards.
• Operation and understanding of RF and fiber related test equipment, such as PIM analyzer, Antenna analyzer, RF power meter, Spectrum analyzer, Signal generator, OTDR, Fusion splicer, Optic power meter.
• Operate PC or similar devices to gain access to DAS/SC network and complete assigned administrative tasks.
• Work efficiently and effectively with cross functional departments and peers.
• First line acceptance of all new and modified networks using the Network Handoff Process.
• Ensure timely acceptance of all assigned tickets and meet all SLA, Resolve and MTTRs in your assigned area.

Requirements

• High School Degree or equivalent required
• Associates degree, two-year technical degree or equivalent military/special electronics training experience strongly preferred
• A valid state driver's license required
• Two (2) or more years of experience in one or more of the following fields: wireless communications, outside plant fiber optic installations, repair, testing and troubleshooting.
• Knowledge of radio transmitters, receivers, antennas, electronic theory, fiber optic theory
• Ability to safely drive and operate a DOT compliant boom truck, in the public right of way.
• Ability to work closely with and provide guidance to vendors both on-site and remotely.
• Ability to analyze and understand PIM/Sweep test data.
• Ability to communicate both verbally and in writing in a clear and concise manner.
• Skilled in trouble ticket or work order systems.
• Exposure to network monitoring systems.
• Ability to work independently with minimal guidance, while managing time for maximum efficiency.
• DOT Certification
• OSHA Certifications
• Fiber Optic Experience
• PIM or Antenna analyzer certifications

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Basic life insurance
• 401k plan
• Minimum of 18 days of paid time off each year
• 12 paid holidays throughout the calendar year