Field Operations Technician

Full-time - Entry Level

Hybrid - Downers Grove, IL

Computer and Electronic Product Manufacturing

About the position

The Field Operations Technician (T3) at Crown Castle is responsible for supporting and maintaining small cell and Distributed Antenna System (DAS) networks for the nation's largest wireless carriers. This role involves responding to network outages, performing preventative maintenance inspections, and ensuring the safety and integrity of the network operations. The technician will also engage in various administrative tasks related to network management and collaborate with cross-functional teams to ensure timely resolution of issues.

Responsibilities

• Perform all activities in a manner to ensure the safety of yourself, your team, your customers and the public.
• Respond to all network outages, impairments and emergencies in the DAS/SC network you are assigned.
• Complete all assigned annual preventative maintenance inspections thoroughly and accurately, to Crown standards.
• Operate and understand RF and fiber related test equipment, such as PIM analyzer, Antenna analyzer, RF power meter, Spectrum analyzer, Signal generator, OTDR, Fusion splicer, Optic power meter.
• Operate PC or similar devices to gain access to DAS/SC network and complete assigned administrative tasks.
• Work efficiently and effectively with cross functional departments and peers.
• First line acceptance of all new and modified networks using the Network Handoff Process.
• Ensure timely acceptance of all assigned tickets and meet all SLA, Resolve and MTTRs in your assigned area.

Requirements

• High School Degree or equivalent required.
• Associates degree, two-year technical degree or equivalent military/special electronics training experience strongly preferred.
• A valid state driver's license required.
• Two (2) or more years of experience in wireless communications, outside plant fiber optic installations, repair, testing and troubleshooting.
• Knowledge of radio transmitters, receivers, antennas, electronic theory, fiber optic theory.
• Ability to safely drive and operate a DOT compliant boom truck, in the public right of way.
• Ability to analyze and understand PIM/Sweep test data.
• Ability to communicate both verbally and in writing in a clear and concise manner.

Nice-to-haves

• DOT Certification
• OSHA Certifications
• Fiber Optic Experience
• PIM or Antenna analyzer certifications
• Skilled in trouble ticket or work order systems
• Exposure to network monitoring systems.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid holidays
• Paid time off
• Vision insurance