Field Parts Associate

Crown Equipment Corporation - Woburn, MA

Full-time

Woburn, MA

Machinery Manufacturing

About the position

The Field Parts Associate at Crown Equipment Corporation is responsible for delivering parts to customers, ensuring they are trained on parts ordering procedures, and maintaining accurate inventory management. This role focuses on enhancing customer satisfaction and maximizing equipment uptime through effective communication and organization.

Responsibilities

• Deliver parts to existing consignment and non-consignment customers.
• Ensure customers are properly trained on parts ordering procedures and inventory organization requirements that maximize equipment uptime and overall customer satisfaction.
• Identify and sell additional parts products to existing accounts.
• Maintain proper paperwork and account management files.
• Maintain accurate, organized, and timely parts inventories within van and customer locations.
• Perform other duties as assigned inside and outside the parts department.

Requirements

• High school diploma or equivalent.
• Two years of experience as a technical parts representative or field service technician within the material handling industry preferred.
• Knowledge of service parts inventory control.
• Good written and verbal communication, organizational, problem-solving, and customer care skills.
• Ability to frequently lift up to 50 lbs and occasionally up to 150 lbs.
• Valid driver's license, good driving record, and ability to safely operate lift trucks.

Benefits

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement