Field Property Claims Adjuster

Liberty Mutual - Houston, TX

Full-time - Entry Level

Houston, TX

Insurance Carriers and Related Activities

About the position

The Field Property Claims Adjuster role at Liberty Mutual involves using customer service skills to make a significant impact in people's lives by resolving homeowner claims. This position requires investigative, problem-solving, and negotiation skills to provide an outstanding customer experience in a fast-paced, detail-oriented team environment. The role includes frequent travel to loss sites for thorough investigations and analysis of coverage, as well as writing estimates for repairs. Training is essential for success, and attendance during training is mandatory.

Responsibilities

• Investigate and evaluate onsite to resolve complex coverage and damage issues, including preparing complete estimates of repair for covered damages.
• Handle moderate to complex claims independently while managing workload from first notice of loss to final closure.
• Work in a vehicle in the field daily while occasionally handling assignments from the desk.
• Explain coverage of loss and assist policyholders with itemization of damages, emergency repairs, and additional living arrangements.
• Coordinate with various vendor services such as contractors, emergency repair, cleaning services, and replacement services.
• May be called upon for catastrophe duty.

Requirements

• Working knowledge of claims handling procedures and operations.
• Demonstrated understanding of building construction principles.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Strong written/oral communication and interpersonal skills.
• Computer skills with the ability to work with multi-faceted systems.
• Bachelor's degree or equivalent experience and at least 1 year of directly related experience.
• Ability to obtain proper licensing as required.
• Ability to handle multiple competing priorities and organize your day.
• Strong time management skills.
• Strong organizational skills.

Benefits

• Comprehensive health insurance coverage
• 401(k) retirement savings plan
• Paid time off and holidays
• Tuition reimbursement
• Professional development opportunities
• Employee discounts
• Flexible work arrangements
• Diversity and inclusion programs