Field Representative I, Technical Documents

Ricoh Electronics - Parma, OH

Full-time - Entry Level

Parma, OH

Machinery Manufacturing

About the position

The Field Representative I, Technical Documents position is responsible for ensuring customer satisfaction by preparing, photocopying, inspecting, compiling, assembling, and binding documents according to company standards. The role involves working with desktop publishing software and specialized printing equipment to produce high-quality outputs. The representative may also assist in managing shifts in the absence of the Shift Manager.

Responsibilities

• Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner.
• Meets deadlines by working at a quick and steady pace while still maintaining quality/error free work.
• Achieves Time Productive statistics by meeting standards established by the facility.
• Meets company production standards by achieving at the Impressions Per Hour (IPH) rate in accordance with standards established by the branch.
• Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment.
• Maintains optimal machine performance by correcting simple machine problems and having a working knowledge of machine codes to report equipment failures.
• Demonstrates above average customer service by responding to client requests and ensuring the accuracy of orders.
• Completes all paperwork in a timely, accurate and legible manner by reading and writing in English.
• Troubleshoots problems by communicating effectively and promptly to manager.
• Establishes a standard set of procedures for delivering completed jobs to clients promptly and safely.
• Prevents assembly errors by maintaining an organized work station and utilizing the 10 Job Steps for Final Check.
• Ensures that 'Orders In' Job Board reflects current job status by maintaining constant communication with the Shift Manager.
• Maintains an accurate Job Log by ensuring that each job is recorded at Job Check In and Invoicing.
• Ensures adequate time is scheduled for the completion of overnight work in production by assisting the Production Manager with the completion of an overnight plan.
• Ensures clarity of correct written and audio instructions by reviewing AM/CSR instructions.

Requirements

• High school diploma or equivalent.
• Prior work experience in LDS, a legal FM, or a graphics environment is necessary.
• Knowledge of desktop publishing software to ensure client files can be manipulated for proper output.
• Operational knowledge of specialized equipment such as a color plotter, connected small format color printer/copier, mounting, and laminating devices.
• Knowledge of Macintosh computers and software for manipulation or creation of client files for proper output.

Nice-to-haves

• Ability to work in a team environment by maintaining positive relationships with co-workers and management.
• Flexibility to adapt to changing situations.
• Ability to perform repetitive work while maintaining quality and output standards.
• Ability to work independently at a customer's location to retrieve and process documents on-site.

Benefits

• Full-time position with competitive salary range.
• Opportunities for overtime and flexible scheduling.