Field Sales Account Executive (Luxury Consignment Executive)

$60,000 - $65,000/Yr

The RealReal

Full-time - Entry Level

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Luxury Consignment Executive (LCE) at The RealReal is a pivotal Outside Sales role focused on driving new consignment business by acquiring luxury items from clients within a designated territory. This position requires a customer-centric approach, self-motivation, and the ability to thrive in a quota-driven sales environment, primarily through in-home appointments and daily outreach to clients.

Responsibilities

• Convert marketing generated leads into new clients and self-generate new business by prospecting new and activating lapsed leads
• Connect with new and established clients to drive consignment activity through daily outreach and in-home appointments
• Leverage strong client relationships to gain referrals for new business
• Procure consigned goods from clients and ship to ecommerce centers on their behalf
• Provide an outstanding client experience
• Review contract with clients
• Set pricing expectations through deep knowledge of luxury, utilizing internal tools and resources
• Partner with Consignor Relations team to proactively resolve client issues or concerns
• Spend more than 70% of time in the field building client relationships and acquiring consigned items
• Perform other duties as required

Requirements

• 3+ years direct sales experience with a proven track record of success in performance-based sales roles
• Ability to quickly build rapport and establish trust and credibility with clients
• Ability to commit to 40 hours per week and occasionally work off-hours as required by clientele
• Self-motivation and drive to achieve results
• Stellar communication skills - both written and verbal; ability to effectively interface with sophisticated clientele and adapt communication style to suit the target audience
• Proven ability to build lasting relationships with clients and colleagues
• Strong organizational and follow-up skills
• Proficiency with technological tools including Salesforce or a CRM of similar caliber and G-suite
• Team-focused mentality with a passion for collaboration
• A solutions-focused mentality with a growth mindset
• Adaptability and openness to change
• Highly coachable with an eagerness to learn
• Must live and regularly meet with clients in person anywhere within assigned territory
• A current, valid driver's license
• Car insurance that meets or exceeds local requirements
• A satisfactory Motor Vehicle Record (MVR)
• Ability to travel more than 70% within designated market
• Ability to lift and move up to 25 lbs

Nice-to-haves

• Experience converting leads to close new business
• Previous experience selling luxury goods and/or services
• Existing book of clients
• Ability to discuss and advise customers on general fashion trends and developments in the luxury market

Benefits

• Base salary plus uncapped commission
• $2,000/month commission - top performers earning over $5,000/month
• Annual Elite Club Trip for top performers
• Monthly sales competitions (i.e. cash | prizes | site credit | stock)
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• Unlimited Discretionary Time Off (DTO) and 10 Paid Company Holidays